Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Voltiva26@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at Voltiva26@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Voltiva26@gmail.com.

Return & Refund Policy

We offer a 30-day return window, meaning you have 30 days from the date you receive your order to request a return.

Eligibility for Returns

Due to hygiene and safety reasons, returns are only accepted if:

• The item is unused, unopened, and in its original sealed packaging

• The item shows no signs of use

• Proof of purchase is provided

For hygiene products (including electric toothbrushes and tongue cleaners), we do not accept returns once the packaging has been opened or the product has been used.

How to Request a Return

To start a return, contact us at voltiva26@gmail.com with:

• Your order number

• Reason for return

• Clear photos (if the item is damaged or incorrect)

Returns must be approved before being sent back.

Items returned without prior approval will not be accepted.

Return shipping costs are the responsibility of the customer unless the item is defective, damaged, or incorrect.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged, defective, or incorrect, contact us within 48 hours of delivery.

We may offer:

• A replacement

• A refund

• Store credit

depending on the situation.

Non-Returnable Items

We do not accept returns for:

• Used or opened hygiene products

• Sale items

• Gift cards

• Items damaged due to misuse or normal wear

Exchanges

We do not offer direct exchanges.

If your return is approved, you may place a new order for the replacement item.

European Union Customers

If your order is shipped to the European Union, you may cancel or return your order within 14 days of delivery, provided the product is unused, unopened, and in original packaging, in accordance with EU consumer protection laws.

Refunds

Once your return is received and inspected, we will notify you of the approval status.

If approved, refunds will be issued to the original payment method within 5–10 business days.

Please note that processing times vary depending on your bank or payment provider.

If you have not received your refund after 15 business days, contact us at voltiva26@gmail.com